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Refund Policy

Cancellation & Refunds

We are sorry you did not find it suitable for yourself or your child. We’re here to help you in case you need a refund.

For Online Classes:

Our refund and return policy lasts 5 days from the program start date. If 5 days have passed since then, we can’t refund you.

  • Cancellation requests must be made within 5 days from the 1st class date.

  • Refunds are not granted for courses accessed more than 1 class.

  • In case of technical issues, refunds may be considered upon verification.

Refund Policy for Books, Paperbacks, and E-books

Printed Books & Paperbacks:

  • Refund requests must be made within 5 days of receiving the book.

  • The book must be returned in its original condition (unused, unmarked, and undamaged).

  • Customers must bear the return shipping cost unless the book was received in a damaged condition.

  • Refunds will be credited once we receive and inspect the returned book within 7 Days of receipt of the books.

E-books:

  • Due to the digital nature of e-books, all sales are final and non-refundable.

  • If technical issues prevent access, support will be provided to resolve the problem.

Exceptions:

  • Refunds for books purchased as part of a bundled offer will not be provided.

  • Damaged books due to customer mishandling are not eligible for a refund.

Refunds

  • Approved refunds will be credited to the client account within 7 days from the Request date via the original payment method.

  • Refund requests should be sent to info@brainlurn.com.

Exceptions

  • No refunds for special promotions or discounted courses.

  • Courses once accessed cannot be refunded.

 

Shipping Policy for Hardcover Books – BrainlurnAcademy.com

1. General Information

At BrainlurnAcademy.com, we strive to ensure that all hardcover books ordered through our platform are shipped promptly and securely to our customers. This Shipping Policy outlines the timelines, shipping methods, and other important details regarding the delivery of hardcover books.

2. Shipping Timeline

  • All hardcover book orders will be shipped and delivered within 10 days of successful payment.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Customers will receive an order confirmation email upon successful payment and a shipping confirmation email with tracking details once the book has been dispatched.

3. Shipping Methods

  • We partner with reliable courier services to ensure timely and safe delivery.
  • Standard shipping time may vary based on the customer’s location and courier service availability.
  • Delivery typically takes 5-7 business days after the book is dispatched, depending on the shipping address.

4. Shipping Charges

  • Shipping charges (if applicable) will be mentioned during checkout.
  • Certain locations may have additional shipping charges based on courier service availability.

5. Order Tracking

  • Once the order is shipped, customers will receive an email with the tracking number and courier details.
  • Customers can track their orders through the courier service’s website or via the link provided in the email.

6. Address Accuracy & Delivery Issues

  • Customers must provide an accurate shipping address to avoid delays or failed deliveries.
  • If a package is undeliverable due to an incorrect address provided by the customer, additional shipping charges may apply for reshipping the book.
  • If a customer does not receive the book within the expected timeline, contact our support team at INFO@BRAINLURN.COM or call 9082839570.

7. Delayed or Lost Shipments

  • We will inform the customer in case of unforeseen delays due to logistics issues, weather conditions, or any external factors.
  • If a shipment is lost in transit, we will initiate a replacement, which will be delivered within 7 days after verifying with the courier service.

Need help?

Contact for Refund Queries Email: info@brainlurn.com | Phone: 9082839570

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